SHIPPING POLICY

At ROSELIEA ✧ SOFTLY UNFORGETTABLE, we are pleased to offer FREE SHIPPING WORLDWIDE ON ALL ORDERS, with no minimum purchase required. Our goal is to make your shopping experience simple and enjoyable, wherever you are in the world.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available. Please allow some time for tracking details to become active after your shipment has been dispatched.

Estimated Delivery Times

Estimated delivery times vary depending on the destination, local postal services, customs processing, and other circumstances outside our control. International deliveries may take longer during peak periods, holidays, or due to customs procedures.

Please ensure that your shipping address is complete and accurate before submitting your order. ROSELIEA cannot be responsible for delays or delivery issues resulting from incorrect or incomplete address information provided at checkout.

International Orders

We proudly ship worldwide. Shipping is free on all orders to all available destinations.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Where applicable, these charges are the responsibility of the customer and are not included in the product price.

Delayed, Lost or Damaged Packages

If your package is significantly delayed, arrives damaged, or you believe it may have been lost in transit, please contact us at contact@roseliea.com with your order details. Our customer support team will review the situation and assist you with the appropriate next steps.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

ROSELIEA ✧ SOFTLY UNFORGETTABLE
Email: contact@roseliea.com
Phone: +61 397 532 828
Address: 12 Barbican Court, Rowville VIC 3178, Australia